FAQs

 

Where can I go to get my pet microchipped?

Most Vets, Animal Rescue Centres and Dog Wardens should be able to microchip your pet. You can also contact Pet-ID Microchips and we will help you find the nearest professional who is qualified to implant microchips.

 

How do I register a pet on Petlog?

When your pet is microchipped, your implanter may ask you to complete a registration form. The details on the form are then passed to Petlog either online or by post.
If you are a pet professional and wish to register as an Authorised Implanter, please contact Petlog directly to enable your account to be set up.

 

My pet is has been microchipped and registered with Petlog – what happens next?

You will receive a Certificate of Registration within 2 weeks of implant. If it doesn’t arrive please contact Petlog via their website www.petlog.org.uk.

It is vital. that you check the details on your Certificate are correct and ensure they are kept up-to-date. This will become a legal requirement for dogs from 6 April 2014. Should any of your details change you must advise Petlog.
We would also recommend you have your pets’ chip checked annual. This is especially important if you are travelling with your pet on the Pet Travel Scheme.

 

How can I change my address on Petlog?

Visit the Petlog website on www.petlog.org.uk or call 01296 336579. Petlog will amend your details for a small fee, however should you wish to upgrade to Petlog Premium for a one-off fee all subsequent amendments will be free from then on.

 

Why are there costs for making amendments on the Petlog database?

The cost of the microchip includes basic lifetime registration with Petlog. Petlog is a non-profit making organisation, but to allow the database to function 24/7 there has to be a small charge. However if you upgrade to Petlog Premium you can make unlimited changes to your details for the lifetime of your pet.

 

My dog is microchipped, does he/she need to wear a collar tag?

The Control of Dogs Order 1992 states that dogs in public places must wear a collar or tag with the name and address of the owner on the collar itself or on a tag. However, there are certain exceptions. Dogs that are working or on official duties for the Armed Forces etc, packs of hounds and registered Guide Dogs are exempt.

 

Should I put my pet’s microchip number on its collar tag?

We would not recommend your pet’s microchip number or your Petlog ID number are put on a collar tag.
The Control of Dogs Order 1992 states that dogs in public places must wear a collar or tag with the name, address and postcode of the owner on it. Your telephone number is optional but advisable.

 

Will the microchip affect or be affected by a magnetic collar or cat flap?

No, the microchip is passive so it only responds to the radio wave sent out by a microchip scanner. If your cat is microchipped, it can still come and go as it pleases using its tag-controlled cat flap. However, when scanning the chip, we would suggest any magnetic collar is removed first.

 

Do I have to have my pet microchipped?

Legislation for Compulsory Microchippng of Dogs is already in effect in Northern Ireland and due to come into effect in Wales on 1 March 2015 and in England on 6 April 2016. From those dates, all dogs over the age of 8 weeks must be microchipped in order to comply with the legislation.. For more information please click here. 

 

What do I do if my pet goes missing?

You should contact Petlog immediately, via their website,,www.petlog.org.uk, on 01296 336579 or text LOST your pet’s microchip number and your postcode to 07860 0022123.
Missing dogs should also be reported to your local authority’s animal warden service. All other pets should also be reported to local vets and rescue centres. Petlog Premium members can download a missing pet template from the Petlog website to help advertise their missing pet.

 

If I take my pet abroad can the microchip from Pet-ID Microchips be read?

Yes, our microchips can be read by all ISO pet microchip scanners worldwide.

Pet-ID Microchips are ISO FDX-B compatible and conform to ISO standards 11784/11785. The majority of countries worldwide have adopted the FDX-B ISO rIn a minority of countries including the USA, they still primarily use an older technology called FDX-A. If you are moving to the USA we would generally advise that you have an FDX-A chip implanted, but please contact us first.