Pet-ID 4 weeks free insurance – frequently asked questions

Click on a question below for further information

General

You can get 4 weeks free insurance if you have had your pet microchipped with a Pet-ID microchip, or you have transferred keepership of a new cat or dog that has already been microchipped with a Pet-ID microchip. If your pet is eligible and we hold a valid working email address for you, you will receive a confirmation email that provides further information about the 4 weeks free insurance including the date that covers starts. If you have not received a confirmation email from us, please email insurance@petidmicrochips.com.

Unfortunately, we can only provide 4 weeks free insurance as part of our microchipping service. However, you can take out an annual Pet-ID Insurance policy for your cat or dog. Please call 0345 070 3421 to discuss the options available to you.

If your pet is eligible and we hold a valid working email address for you, you will receive a confirmation email that provides further information about the 4 weeks free insurance including the date that covers starts. If you have not received a confirmation email from us, please email insurance@petidmicrochips.com.

Cover & plans

To comply with the Insurance Distribution Directive, cover starts on the date notified in the microchip registration confirmation email from Pet-ID Insurance, not on the date of implant or registration. Cover for injury will begin on the start date and cover for illness 14 days later.

When the 4 weeks free insurance cover expires, your pet will no longer be covered unless you choose to extend your cover to a full annual policy.

To ensure continuous cover please call the Pet-ID Insurance customer service line on 0330 100 7213.
To maintain your pet’s continuous cover with us, you should call us before your 4 weeks free cover ends to prevent any break in cover. If there is a break in cover before you take out an annual policy, your pet will not be covered for illness for the first 14 days of the new annual policy for any illness or injury which is covered by your 4 weeks free insurance.

If there is a break between your 4 weeks free insurance ending and your annual policy starting, the two policies will not be linked. This means your annual policy:

  • will not cover any illnesses or injuries which were covered under your 4 weeks free insurance, and;
  • any illnesses which start in the first 14 days of your annual policy will not be covered.

If your annual policy is started before your 4 weeks free insurance ends, the two policies are linked.
This means your annual policy:

  • will cover any illnesses or injuries which are covered under your 4 weeks free insurance, and;
  • will provide cover for illnesses from the start date.

The 4 weeks free insurance does not provide any cover for Third Party Liability, which means that it does not provide any legal protection if your pet causes damage to property or injury to another party. If you require Third Party Liability for your dog please give us a call on 0330 100 7213 to discuss the options available to you.

The 4 weeks free insurance does not provide cover for pets travelling outside the UK. However, if you take out an annual policy, you can add our Pet Travel bundle. This bundle includes cover for vet fees, emergency repatriation, quarantine expenses and advertising and reward. If you require pet travel cover please give us a call on 0330 100 7213 to discuss the options available to you.

Claims

You can claim for veterinary treatment for injury and illness that is provided during the 4 week period that this insurance covers. If you take out an annual policy before the 4 weeks free insurance ends, you can continue to claim for any condition that started during the 4 week period for any illness or injury which is covered by your 4 weeks free insurance.

If you take out an annual policy before the 4 weeks free insurance ends, you can continue to claim for any condition that started during the 4 week period for any illness or injury which is covered by your 4 weeks free insurance.

If there is a break between your 4 weeks free insurance ending and your annual policy starting, the two policies will not be linked. This means your annual policy:

  • will not cover any illnesses or injuries which were covered under your 4 weeks free insurance, and;
  • any illnesses which start in the first 14 days of your annual policy will not be covered.

If your annual policy is started before your 4 weeks free insurance ends, the two policies are linked.
This means your annual policy:

  • will cover any illnesses or injuries which are covered under your 4 weeks free insurance, and;
  • will provide cover for illnesses from the start date.

The Veterinary Fees section has an excess. This means you pay the first £75 (for dogs) or £60 (for cats) for each illness or injury you claim for. This amount will be deducted from your claims settlement.

FAQs – cat & dog insurance


Terms, conditions and excesses apply and may be varied at renewal.

No cover is provided for pre-existing conditions. Cover is available for cats from 6 weeks of age and before their 10th birthday and dogs from 6 weeks of age and before their 8th birthday (5th birthday for some breeds of dog).

Pet-ID Insurance from Pet-ID Microchips Ltd (The Barn, Danworth Farm, Cuckfield Road, Hurstpierpoint, West Sussex BN6 9GL) is sold, underwritten and administered by Allianz Insurance plc (Registered in England No. 84638. Registered Office: 57 Ladymead, Guildford, Surrey GU1 1DB).

Pet-ID Microchips Ltd is an Appointed Representative of Allianz Insurance plc which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.  Financial Services Registered No. 121849. Pet-ID Microchips Ltd is not part of the Allianz (UK) Group.

Email: pet-id.info@allianz.co.uk