If your policy started before 1 January 2022 …

You don’t need to do anything right now. Your policy will continue to be administered by Allianz Insurance plc until the next renewal after 17 May 2022 when it will move to one of our new products. You’ll receive further information closer to your renewal date.

If you do need to get in touch about your existing policy, please see the contact details and guidance below.

If you need to make a change to your policy

If you have any questions about your policy, your direct debit payments or you need to make any changes to your policy, please contact our customer service team
tel: 0345 070 3421
email: pet-id.info@allianz.co.uk

If you need to make a new claim

Step 1 – Make sure you have your pet insurance certificate to hand
Step 2 – Click the appropriate link below and print the relevant claim form
Step 3 – Complete the form (together with your vet if claiming for veterinary fees)
Step 4 – Post your form to us at:
Pet-ID Insurance
Claims Department
Great West House (GW2)
Great West Road, Brentford
Middlesex, TW8 9DX

If you need assistance with your claim, please call us on 0345 070 3422 and we will be happy to help.

To open the claim forms you will need Adobe Acrobat Reader; you can download this free at www.adobe.co.uk. To save the claim forms to your computer, ‘right-click’ and select ‘Save Target As’.

Vet fees


   Theft or straying    

Boarding fees

Pet travel

 Holiday cancellation

Or you can call our claims line on 0345 070 3422 for assistance.

For a claim form for Third Party Liability, please phone our customer services team on 0345 070 3421.

If you have an existing claim

If you are a customer or vet practice and need to talk to us about a claim, please contact our claims team and let us know your policy number and/or claim reference
tel: 0345 070 3422
email: pet-id.info@allianz.co.uk


Pet-ID Microchips Ltd is an Appointed Representative of Petcover EU Limited. Petcover EU Limited trading as British Pet Insurance Services is authorised and regulated by the Financial Conduct Authority (FCA) under reference number 747757. Registered Office: 75 Western Road, Southall UB2 5HQ. Trading Office: 4 Bridge Road Business Park, Haywards Heath, West Sussex, RH16 1TX. Pet-ID Microchips Ltd is not part of the Petcover group.

Email: info@petcover.uk.com