How to make a claim

*** For policies that started before 01/01/2022 ***
click here

It’s really easy to make a claim on your pet insurance policy

Step 1 – Make sure you have your pet insurance certificate to hand
Step 2 – Click the appropriate link below and print the relevant claim form
Step 3 – Complete the form (together with your vet if claiming for veterinary fees)
Step 4 – Post your form to us at:
British Pet Insurance Services
4 Bridge Road Business Park
Haywards Heath
West Sussex
RH16 1TX

If you need assistance with your claim, please call us on 01444 708844 and we will be happy to help.

Claim forms

To open the claim forms you will need Adobe Acrobat Reader; you can download this free at To save the claim forms to your computer, ‘right-click’ and select ‘Save Target As’.

Vet fees


   Theft or straying    

Boarding fees

Pet travel

 Holiday cancellation

Exotic claim form

Horse claim form

You can also visit or call our claims line on 01444 708844 for assistance.

For a claim form for Third Party Liability, please phone our customer services team on 01444 708844.

Terms, conditions and excesses apply and may be varied at renewal. No cover is provided for pre-existing conditions.

Pet-ID Microchips Ltd is an Appointed Representative of Petcover EU Limited. Petcover EU Limited trading as British Pet Insurance Services is authorised and regulated by the Financial Conduct Authority (FCA) under reference number 747757. Registered Office: 75 Western Road, Southall UB2 5HQ. Trading Office: 4 Bridge Road Business Park, Haywards Heath, West Sussex, RH16 1TX. Pet-ID Microchips Ltd is not part of the Petcover group.

This insurance is issued by Petcover EU Limited trading as British Pet Insurance in accordance with the authorisation granted to them under the Binding Authority Agreement with ETU Forsikring A/S. ETU Forsikring A/S, Registered Office: Hærvejen 8, DK-6230 Rødekro, Danmark is authorised and regulated by the Finanstilynet (the Danish Financial Regulator). Their Finanstilsynet authorisation reference is 108873. As an Insurance Company authorised within the European Union, ETU Forsikring A/S is permitted to conduct business within the United Kingdom and is authorised by the Financial Conduct Authority. Their UK Financial Conduct Authority authorisation number is 807534