How to make a claim


It’s really easy to make a claim on your Pet-ID Insurance policy

Step 1 – Make sure you have your pet insurance certificate to hand
Step 2 – Click the appropriate link below and print the relevant claim form
Step 3 – Complete the form (together with your vet if claiming for veterinary fees)
Step 4 – Post your form to us at:
Pet-ID Insurance
Claims Department
Great West House (GW2)
Great West Road, Brentford
Middlesex, TW8 9DX


If you need assistance with your claim, please call us on 0345 070 3422 and we will be happy to help.

Claim forms

To open the claim forms you will need Adobe Acrobat Reader; you can download this free at To save the claim forms to your computer, ‘right-click’ and select ‘Save Target As’.

Vet Fees

Holiday Cancellation

Loss by theft or straying


Boarding Fees

Pet Travel

Or you can call our claims line on 0345 070 3422 for assistance.

For a claim form for Third Party Liability, please phone our customer services team on 0345 070 3421.

Terms, conditions and excesses apply and may be varied on renewal.  Pet-ID Insurance from Pet-ID Microchips Ltd (The Barn, Danworth Farm, Cuckfield Road, Hurstpierpoint, West Sussex BN6 9GL) is sold, underwritten and administered by Allianz Insurance plc (Registered in England No. 84638.  Registered Office: 57 Ladymead, Guildford, Surrey GU1 1DB).

Pet-ID Microchips Ltd is an Appointed Representative of Allianz Insurance plc which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

Financial Services Registered No. 121849. Pet-ID Microchips Ltd is not part of the Allianz (UK) Group.

Email: .